FAQ
Payment method
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Paypal
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Carte de credits
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Virement :
Iban: CH08 0900 0000 1617 7728 1
Compte: 16-177728-1
BIC: POFICHBEXXX
Currency
In what currency can I pay?
The prices on our site are in CHF
(Swiss Franc).
VAT
All prices of our products are excluding taxes; For orders placed in European Union countries, VAT will be added to the final price.
Orders from countries outside the European Union, except Switzerland, are exempt from VAT.
Do I have to pay customs duties?
Buyers from non-EU countries are required to pay customs duties and customs clearance tax in the destination country, called import customs clearance tax. If the Buyer refuses to pay them in the country of destination, he must be aware of the fact that Signature TCW assumes no responsibility in this regard. If such an order is returned, Signature TCW will not reimburse the costs incurred by the Buyer. For further information, the Buyer should contact their local customs office.
Orders
Yes, we can cancel the order upon request, provided the order has not been paid for. Please send a request by email or online chat. In the content, please enter the order number.
What is the order processing time?
The order is completed on average within a few working days, depending on the brand ordered and the number of items.
Unfortunately our supplier does not accept returns.
Delivery
The cost is 9.99CHF for deliveries between 120CHF.
From 120CHF delivery is free.
What is the delivery delay?
Delivery time depends on the country of destination. Usually 6-7 days to European countries.
Shipping Methods
We use the following shipping methods: GLS, Fedex Economy and Fedex Priority, Global Express.
The choice of delivery methods is automatic and different depending on the country.
